CJ's Articles

One great motto to have in any restaurant!

Even though most training programs encourage teamwork, it tends to get lost over time. So, how do we keep it going?

Training, encouraging, and teaching are one part, following through is the other part.

Building teamwork may requ...

April 16, 2020

This article is for the owners & managers of restaurants. 

My name is CJ, and I want to help you the only way I know-how 

With all the restaurants closed due to the virus, NOW is the time to learn new ideas that can help deal with staff, guests, and general operations be...

February 13, 2018

I have read many articles and have attended many seminars in which people talk about the traits of a great leader. Here are 5 leadership skills they discuss.

  1. They are doers instead of being told what to do

  2. They ask why instead of when, where, or how

  3. They f...

January 16, 2018

If learning is an ongoing process then what do you teach the staff on a daily basis? 

Whenever we hire people they go through a training process and it’s easy to teach them new things but what do you teach someone who has been with the company for many years

One area you...

October 24, 2017

Based on my idea, Restaurant Insider - Upserve.com aired this article. Click here to read.

September 8, 2017

There is never just one reason for turnover by staff members or managers, but multiple. Managers leave due to the treatment or decisions made by supervisors or owners. Staff leave due to the treatment or decisions made by managers. Trying to figure out what exactly is...

August 19, 2017

We all know that the turnover rate is high in the restaurant industry and, as I mentioned in my post "Creating a Culture," in order to stop losing money we need to start focusing on creating a culture that promotes staying power. 

For more information see...

August 11, 2017

Rules, Regulations, and Guidelines

Rules, regulations, and guidelines become part of your core values. They state how you will conduct business, but the main focus should not just be on what they say, but how they are being utilized and enforced.

For example:

In a restaur...

August 1, 2017

What is a culture?

A culture is a belief, understanding, and the emotional drive to become the best through core values, vision- and mission statements that drive a company. But having core values, vision- and mission statements only written down in handbooks or even on...

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