Culture - It's all about Teaching
If learning is an ongoing process then what do you teach the staff on a daily basis?
Whenever we hire people they go through a training process and it’s easy to teach them new things but what do you teach someone who has been with the company for many years
One area you may always want to touch on is to make sure your vision, mission, and core values are put into practice and not just written down everywhere. The rest is up to you and your staff. Here are a few ideas and things to keep in mind.
As a manager, you are the ultimate teacher or coach of your staff. Knowing how to do the jobs of the people you supervise not only gains you respect but it also shows that you know what needs to be done, how to do it, and that you care enough to help when they need the extra hand.
I have seen managers work in the dish room, clean tables, and even cook when they are short-handed. In this case, you teach the staff to become hard workers, and how to create unity and respect.
I have also seen managers fold napkins, put plates away, and clean tables while the staff members are standing around talking and doing nothing. In this case, you teach the staff it is ok to be lazy, unprepared and shows a lack of teamwork or unity.
Teaching things that can become good habits can go a long way in creating a culture that, when practiced, help in making all jobs easier. See "This is How You Actually Break Bad Habits in Your Restaurant"
Here is an example. When staff members arrive, motivate them to make sure everything is ready to go for the upcoming shift. This can be done by assuring that:
Everything is stocked up - cups, plates, bread, butter, coffee etc.
The restaurant itself is ready to greet the guests. Clean floors, set tables, and polished silverware.
And, of course, that everyone knows about the food - allergies, ingredients, new dishes, and 86ed items.
But what if your staff is already doing all this? What can you teach?
Well, first of all, you don’t have to be the only teacher. The staff with their vast knowledge can help.
They have their own unique knowledge based on events that happen throughout their lives. These events made the people who they are today and understanding how unique individuals are can help you to build, learn, and teach a culture. This vast knowledge can be passed on to improve a culture, attain more creativity, and eliminate potential problems.
Here are some ideas to talk about that can benefit everyone.
Finances - how to use a credit card, get out of debt faster, or reasons to save for retirement, college, or a downpayment on a house or car.
Local events - concerts, festivals going on or soon to happen and even company outings or creating softball teams and competing against other restaurants. So much fun!
Fundraising - what to do, what to bring, or how to participate in local or national charities.
Ways you or your staff can make the job easier.
Anything you or staff think others would be interested in
All these things not only help staff (inside and outside of work) but can make them look forward to going to work. The main thing is maintaining a culture of unity and as a manager to be a figure of authority but also be part of the team.
Remember, the most important thing anyone can do is to keep learning.